Shipping policy

SHIPPING POLICY

Shipping Locations

Southbound currently ships throughout South Africa. For international shipping enquiries, please contact us directly at [your email address].

Processing Times

All orders are processed within 1–3 business days after payment has been received and confirmed.

Please note that during promotional periods, product launches, or public holidays, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

Major Cities: 1–3 business days
Regional Areas: 2–5 business days
Remote Areas: 3–7 business days
Express shipping: 1-2 business days

Delivery times are estimates and may vary depending on the courier and delivery location.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location and order size.

Any applicable shipping charges will be clearly displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information so you can monitor your delivery.

Delivery Partners

We use trusted courier partners, including Aramex and The Courier Guy, to ensure safe and reliable delivery throughout South Africa. We use FEDEX for our international shipping.

Incorrect Addresses

Customers are responsible for providing accurate delivery information. Southbound cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery at [your email address] so that we can investigate and assist.

Delays Beyond Our Control

While we strive to deliver orders within the estimated timeframes, Southbound is not responsible for delays caused by courier disruptions, severe weather conditions, public holidays, strikes, or other circumstances beyond our control.